About me

  • Service & User Experience Designer, Researcher and Product Strategist with 10 years of expertise. Experienced in consulting and in-house roles, adapted to fast-paced environments and various industries including public sector, retail, banking, telco, energy, SaaS and marketplace organisations

  • Strong competence in enabling product managers, senior stakeholders and C-suite in building confidence in decision-making using prototyping, customer research, stakeholder communication and collaboration, coaching and leading teams with heart.

  • Successful delivery of applications, research and services for consumers, enterprises, employees and citizens from all walks of life.

My values

  • 🧐 Curiosity

    Beginner’s mindset to genuinely understand any thing or anyone

  • ⏳Persistence

    Transformative change takes time and persistent efforts

  • 🎨 Creativity

    Creativity comes from vulnerability, honesty and collaboration

  • 🌱 Adaptability

    Maintaining a growth mindset while responding to changes

  • 🤝 Connection

    Connection to ourselves, to others and to a purpose

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FAQs

How I work

  • I have experience in large-scale digital transformation, as well as small scale discovery research, usability testing, product delivery, and service implementation. I excel in environments with pragmatic leadership and collaboration.

  • I experiment with new approaches outside my core role, maintaining an entrepreneurial mindset. I can transition fluidly between strategic thinking and detailed problem-solving.

Outside of my day job…

  • In the spirit of thought leadership and communitas, I write Medium articles here.

  • I keep my knowledge up-to-date by regularly attending talks and conferences on Service Design, User Experience and Technology

How I got into Service Design

  • I began networking and learning about the service design field in 2014 while freelancing.

  • In early 2015, I secured a corporate job at Telstra through a hackathon, where I worked for over 1.5 years, gaining insights into emerging technologies, agile practices, and enterprises.

  • This experience led to several years of consulting in service design, UX research and experience design and also in-house roles.

My education

  • I have a Masters in Sustainable Design from Swinburne University in Melbourne Australia where Service design and business systems were an integral part of the course.

  • Prior to this, I studied Industrial design at Curtin University in Perth (Bachelor of Arts and Grad Certificate).

Areas of interest:

  • Applications in climate, agriculture, healthcare

  • Coaching designers/researchers in craft, communication, collaboration

  • Inclusive design

  • Educating organisations on CX

  • Systems thinking and sustainability

  • Psychology and behavioral sciences

  • Organisational culture

  • AI and design ethics

What is MiKiDe

  • Mi Ki De reflects my initials in Marathi, my mother tongue, staying connected to my Indian roots.

In my free time

  • I’ve recently started sewing my own clothes.

  • I train in Kathak, an Indian classical dance focused on storytelling.

  • I also freelance in graphic design and event services, which enrich my professional work and keep me grounded and happy when clients are satisfied.